Assistant Branch Manager

2 weeks ago

Nashua, New Hampshire, United States Lowell Five Full time
About Lowell Five

We are a leading financial institution in the Merrimack Valley and Southern New Hampshire, with a strong commitment to community involvement and employee development. Our team is dedicated to providing exceptional customer service and supporting the economic vitality of the region.

Job Summary

We are seeking an experienced and skilled Assistant Branch Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our banking center, including customer service, sales, and administrative tasks. This is an exciting opportunity for a motivated and customer-focused individual to take on a leadership role and contribute to the growth and success of our organization.

Key Responsibilities
  • Manage the vault, order money, and monitor cash flow to ensure proper levels are met
  • Oversee ATM operations, including cash and supply management, and troubleshoot issues as needed
  • Process mortgage applications and maintain licensure under specific NMLS guidelines
  • Process and underwrite consumer loan applications, approve or decline those within restrictive lending limits
  • Provide exceptional customer service by determining needs, making recommendations, and resolving problems or complaints in a timely manner
  • Complete periodic reports for management, including Synergy, compliance, auditing, and other tasks
  • Assist with branch scheduling and time card management, and assign work as necessary
  • Adhere to security procedures, including camera function, alarm setting, vault opening and locking, cash and check storage, and responding to alarm calls
  • Oversee branch office maintenance, including security cameras, alarms, vaults, outside grounds, and building, and office equipment, including contact for regular preventative maintenance and emergency repairs
  • Assume responsibility for the branch during temporary absences of the Branch Manager
  • Perform as Head Teller, Customer Service Representative, Retail Banking Associate, and other duties as needed to ensure operational requirements are met
Business Development
  • Support the Branch Manager in growing the branch within the marketplace
  • Utilize and promote the branch team's usage of CRM
  • Recognize opportunities to refer customers to internal and external partners
  • Support the Branch Manager in promoting the Bank in community activities and professional organizations
Professional Development
  • Create and foster an inclusive team environment
  • Provide recognition to individuals and teams in support of the Bank's strategic goals
  • Train and coach staff to expand product knowledge and sales and service efforts
  • Makes routine employment decisions, reviewing performance and making salary recommendations
  • Resolves routine personnel problems
Requirements
  • Minimum of three years of banking experience preferred
  • Supervisory or management experience preferred
  • High School diploma or equivalent; Associates Degree preferred
  • Basic business acumen and professionalism is a must
  • Thorough knowledge of Bank products and services as well as Bank policies and procedures
  • Experience and comfort level using office equipment and program applications, including CRM, core software, loan origination systems, Microsoft Office, scanner, cash recycler and discriminator, etc.
  • Willingness to support Bank growth by offering solutions to a variety of needs while deepening relationships and providing a quality customer experience
  • Strong organizational and analytical skills
  • Customer focus with the ability to build and maintain relationships
  • Capable of working independently and solving problems
  • Detail-oriented with ability to communicate professionally, both in writing and verbally
  • Ability to multi-task, prioritize, and adapt to a changing environment
  • Must be able to work both opening and closing hours as the branch schedule requires; flexibility in work schedule
  • Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds

Please note that this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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