Customer Service Team Member

5 days ago


Harbor Springs, United States Brett Wheeler - State Farm Agent Full time
Job Overview

We are seeking a highly motivated Customer Service Representative to join our dynamic team. As a key member of our State Farm Agent team, you will be responsible for providing exceptional customer service and support to our clients.

About the Role
  • Establish strong relationships with customers and provide follow-up as needed
  • Deliver prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused review process to educate customers about insurance options
What You Will Receive
  • Competitive salary plus commission/bonus
  • Hourly pay
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth potential/Opportunity for advancement within our agency
Requirements
  • Excellent interpersonal and communication skills - written, verbal, and listening
  • Strong organizational skills
  • Self-motivated and detail-oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions and experience in various computer applications, particularly Windows
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment and multitask
  • Effective communication with customers
  • Property and Casualty license (must be able to obtain)
  • Availability to work Monday through Friday 8:30am to 5pm


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