Room Service Operations Team Member

2 weeks ago


Bloomington, United States Marcus Hotels Full time

Position: Room Service Server - Part-Time

Join Our Team:

Become a valued member of Marcus Hotels as a Room Service Server, where you will play a crucial role in enhancing our guests' dining experience.

Key Responsibilities:

  • Welcome guests upon arrival, collecting essential information such as their name and reservation details.
  • Ensure a balanced distribution of tables among servers for optimal service.
  • Escort guests to their tables, present menus and wine lists, and inform them of their designated server and daily specials.
  • Handle reservations and special requests for dining services efficiently.
  • Support waitstaff and bus staff as required to maintain service flow.
  • Assist with take-out orders and participate in the setup of dining areas and buffets.
  • Act as a cashier for dining transactions, processing payments accurately.
  • Manage phone inquiries and maintain voicemail systems.
  • Assist with banquet event orders for private functions as needed.
  • Uphold cleanliness and sanitation standards in all service areas.
  • Prepare and deliver trays to guest rooms, ensuring guest satisfaction through attentive service.
  • Regularly check dining areas to retrieve trays and carts promptly.
  • Prepare and deliver guest amenities to enhance their stay.
  • Maintain a tidy room service area and manage food supply requisitions.
  • Perform side work, including opening, closing, and shift maintenance duties.
  • Handle linen management by picking up clean linens and returning soiled items.
  • Adhere to personal hygiene and sanitation standards consistently.
  • Carry out additional tasks as assigned by management.

Qualifications:

  • Familiarity with food and beverage preparation and service standards.
  • Knowledge of various beverages and wines.
  • Understanding of menu items and their accompaniments.
  • Basic proficiency in English to effectively communicate with guests and comprehend product instructions.
  • Ability to remember and promote a diverse range of menu offerings.
  • Capability to lift and transport items weighing up to 50 lbs.
  • Awareness of proper etiquette and customer service practices.

Benefits:

  • Competitive compensation.
  • Insurance benefits available after 30 days of full-time employment.
  • Flexible scheduling options.
  • Discounted rates for stays at Hilton and Marcus Hotels & Resorts properties.
  • Employee referral bonus program.
  • Complimentary meals during shifts.

We seek candidates with a positive attitude, a stable work history, and a willingness to work collaboratively. Availability to work weekends and holidays is essential. Marcus Hotels is an Equal Opportunity Employer.



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