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Finance Operations Engineer

2 months ago

CA United States FTI Consulting Full time
About the Role

The Finance Operations Engineer will play a critical role in supporting the global billing resources across all segments on an as-needed basis. This position will be part of a team of finance ops engineers led by the Global Billing Program Director.

Key Responsibilities
  • Manage a MS teams billing support channel, prioritize and resolve billing related tickets in our ServiceNow (SNOW) system
  • Assist with new biller training as-needed, perform biller functions if/when certain segments have attrition or simply need additional resources to work through a backlog
  • Work closely with the Global Billing Program lead to identify areas of improvement across all billing workstreams as required
  • Develop reports and dashboards so that all stakeholders have the information they need to make informed business decisions
Requirements
  • 5+ years' experience in the implementation, deployment and maintenance of ERP solutions
  • Experience with ERP system implementations and a general wide-ranging technical expertise
  • Experience with Unit4 ERP financial system a plus, but not required
  • Travel to FTI offices
Preferred Skills
  • Bachelors degree or equivalent
  • Job experience in a law firm or other professional services environment preferred, but not required
  • Help-desk experience a plus, but not required
  • Experience with Unit4 ERP financial system a plus, but not required
  • Intermediate to Advanced MS Office knowledge (specifically, Outlook, Excel and Word) required
  • Intermediate knowledge of Adobe PDF software required
  • Impeccable attention to detail
  • Dependable with excellent time management skills
  • Proven track record for improving process efficiencies and solving problems
  • Flexibility – ability to work under tight deadlines and handle multiple tasks
  • Proven ability to work as a team member in a fast-paced environment with diverse team members
About FTI Consulting

FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges.

We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.