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Logistics and Supply Chain Professional

2 weeks ago


Delaware, Ohio, United States Wieland Group Full time

The Wieland Group is a leading global player in the copper and copper alloy manufacturing, processing, and distribution industry.

Job Summary

We are seeking a highly skilled Logistics and Customer Care Specialist to join our team. The ideal candidate will have experience in logistics with an international network and customer service.

This role is responsible for managing all inbound and outbound shipments, including imports from the parent company. The successful candidate will be able to seek resolution to issues relating to incoming and outgoing shipments, prepare and arrange for freight pickups, and process orders accurately.

In addition to these responsibilities, the Logistics and Customer Care Specialist will be the primary internal point of contact for customers after sales. They will maintain up-to-date customer profiles in the company's system and communicate any possible delays to customers.

Responsibilities
  • Operative support to the creation of a comprehensive logistics system
  • Manage all inbound and outbound shipments, including imports from parent company
  • Seek resolution to issues relating to incoming and outgoing shipments
  • Prepare and arrange for freight pickups which can include repackaging, handling of products, preparation of packing lists
  • Process orders, changes, adjustments, and accurately load into company's system
  • Communicate to customer acknowledgement of the order
  • Answers and addresses customer inquiries in addition to communicating any possible delays
  • Maintain up-to-date customer profiles in company's system
  • Prepare and send invoices in a timely fashion
  • Primary internal point of contact for customer after sales

The successful candidate will also be required to possess strong computer skills in Excel and Word, as well as problem-solving skills, detail orientation, and ability to form positive relationships with internal & external customers.