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Customer Experience Specialist

2 months ago

Rocky Mount, North Carolina, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Provide outstanding customer service, ensuring every customer feels valued and inspired to create.
  • Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
  • Assist the Store Management team with leading the store team, observing, and coaching individuals.
  • Perform operational duties, including opening and closing the store, ensuring compliance, and finding creative ways to drive business.
  • Collaborate with team members to achieve sales and customer service goals.
Requirements
  • High School Diploma or equivalent.
  • 1+ years of supervisory experience in a customer-centric environment.
  • 2-3+ years of retail supervisory experience preferred.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career growth and advancement.
  • Benefits package, including medical, dental, and vision insurance.
  • Tuition reimbursement and education assistance.
  • Team member discount and recognition programs.

JOANN Stores is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion in the workplace.