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Technical Assistance Professional

3 weeks ago


Wantagh, New York, United States WheelHouse IT Full time
Role Description

We are looking for a Technical Assistance Professional who can provide expert-level support to our clients. As a key member of our team, you will troubleshoot and resolve technical issues efficiently, working closely with our Support Desk Manager and collaborating with other teams to ensure seamless issue resolution.

The successful candidate will possess strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Experience with RMM tools and remote support is essential, as well as familiarity with Microsoft Products (Office 365, Windows OS's) and Microsoft Active Directory administration.

In return for your expertise, we offer a comprehensive compensation package, including a base salary of $32,000 - $37,000, plus performance-based bonuses. Additionally, you will receive benefits such as medical, dental, and vision insurance, short-term and long-term disability insurance, life insurance, company-sponsored 401K with match, paid vacation, and training opportunities to enhance your skills.