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Retail Operations Specialist

2 months ago

Miami, Florida, United States Dick's Sporting Goods Full time

About Us:

Dick's Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Job Summary:

We are seeking a highly motivated and customer-focused Retail Operations Specialist to join our team. As a key member of our store team, you will be responsible for creating an exceptional shopping experience for our customers through your eagerness to help, high brand and execution standards, and ability to prioritize and efficiently execute operational processes.

Key Responsibilities:

  • Greet customers and proactively approach them to understand their needs and support their shopping experience.
  • Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
  • Uphold company merchandising and presentation standards.
  • Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
  • Fulfill the company-defined customer experience by completing all processes according to our service level standards.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.
  • Perform other tasks as assigned by management.

Team Member Traits:

We are looking for team members who embody the following traits:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented

Requirements:

  • Prior retail sales, operations, maintenance, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift up to 35 lbs. items repetitively.
  • Ability to work extended periods of time standing or walking.
  • Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
  • Ability to perform repetitive motions for short periods of time.