Restaurant Operations Manager

3 days ago


Phoenix, Arizona, United States Hawaiian Bros Island Grill-Stine Ventures Thomas Rd Full time
Job Description

The Restaurant Operations Manager is responsible for managing the overall operations of the restaurant, ensuring maximum guest satisfaction and a quality work environment. Key responsibilities include supervising managers and employees, administering and maintaining operations, and enforcing company policies and procedures.

Key Accountabilities

  • Determine employee career goals and monitor/document performance using the People First System.
  • Regularly solicit employee feedback on supervisor/manager performance, utilizing Employee Satisfaction Survey results to provide feedback in helping supervisors/managers develop their people skills.
  • Accountable for the successful resolution of employee concerns and guest issues.
  • Responsible for accurate financial data, including payroll, cash and receipts, food costs, security of funds, and operating expenses.

Financial Management:

The Restaurant Operations Manager develops strategic plans and tactics for the restaurant that are aligned with business objectives. Key responsibilities include identifying financial trends and performance improvement opportunities, implementing SMART plans to resolve, and preparing and reviewing all financial reports.



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