Leadership Role for Pet Care Center

3 weeks ago


Encinitas, California, United States Destination Pet LLC Full time

At Destination Pet LLC, we're looking for a highly skilled General Manager to lead our team at Holiday Pet Hotel. As a key member of our organization, you'll play a vital role in ensuring exceptional customer service and driving performance excellence.

About the Job

This is an exciting opportunity to join our pack and contribute to our mission of creating a connected care network of trustworthy partners who bring innovative solutions to pet families.

We offer a competitive salary starting at $65,000 per year, based on your experience and qualifications.

Key Responsibilities
  • Sponsor the company culture, policies, and vision.
  • Deliver outstanding customer experiences through personal interactions, staff training, complaint resolution, and excellent services.
  • Maintain close collaboration with the Destination Pet Support Team (Operations, HR, Marketing, Facilities, Legal, etc.).
  • Ensure seamless pet care services across all departments and facilitate necessary cross-training.
  • Oversee staff management: recruit, motivate, train, promote, counsel, and terminate when necessary.
  • Coordinate staff scheduling to balance quality service with budget constraints.
  • Manage center payroll and ensure timely approval.
  • Partner with HR to maintain compliance with labor laws, including OSHA, EEOC, ADA, and Fair Labor Practices.
  • Prioritize employee safety by providing regular training, enforcing safe practices, and adhering to related policies.
  • Prepare and conduct annual performance reviews for team members.
  • Monitor and address pet guest needs for their safety, security, and comfort.


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