Operations Coordinator

We are seeking a highly motivated and detail-oriented Branch Operations Coordinator to join our team at Wells Fargo Bank. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our branches, providing exceptional customer service, and contributing to the success of our business.

Wells Fargo is one of the largest banks in the United States, with a long history of serving individuals, families, and businesses across the country. We are committed to building strong relationships with our customers and communities, and we are proud to offer a wide range of financial products and services that help people achieve their goals.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is comfortable with change, and is passionate about delivering outstanding results. As a Branch Operations Coordinator, you will be responsible for:

• Supporting branch operations by accurately processing and approving teller transactions, sharing digital solutions, and making introductions to bankers.
• Completing operational activities while minimizing risks under established policies.
• Performing routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.

You will work closely with the Branch Manager and other team members to resolve issues related to daily operations of the teller line, provide guidance on bank procedures and products, and contribute to achieving business objectives. If you are a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding role.

To be successful in this role, you will need:

• At least 2 years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of work experience, training, military experience, education.
• Able to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.

We offer a competitive salary and benefits package, including medical insurance, 401(k) plan, paid time off, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

$55,000 - $65,000 per year (based on location and industry standards)

We believe in diversity, equity, and inclusion in the workplace, and we welcome applications from all qualified candidates. We are committed to building strong relationships with our customers and communities, and we strive to create a culture that is respectful, inclusive, and supportive of diverse perspectives and backgrounds.