Customer Service Professional II

3 weeks ago


Knoxville, Tennessee, United States HomeTrust Bank Full time

The Customer Service Professional II role at HomeTrust Bank involves handling transactions at the teller line and moving to a lobby workstation for customer conversations and new account opening.

Key Responsibilities:
  1. Attracts and retains customer relationships by delivering customer service both in person and by phone, identifying customer needs and suggesting appropriate products and services to solidify and enhance relationships.
  2. Serves as primary customer contact for transaction processing, new account opening, problem resolutions, and account maintenance requests.
  3. Handles transactions at the teller line and moves to a lobby workstation for customer conversations and new account opening.
Education and Experience:
  • High school diploma or equivalent required.
  • 3+ years of public contact or sales experience.

$48,000 - $72,000 per year



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