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Customer Service Representative

2 months ago

Swan, United States SilverTech Full time

We are a leading provider of innovative solutions in the retail industry, and we are seeking a highly skilled Customer Service Representative to join our team at SilverTech.

About the Role:

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that our customers receive the highest level of service and support, and that their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide product information and recommendations to customers
  • Assist with the creation of product descriptions and content for our online platforms
  • Process customer orders and ensure timely delivery
  • Collaborate with our warehouse and logistics team to ensure seamless order fulfillment
  • Identify opportunities for improvement in customer service and implement corresponding measures

Requirements:

  • Experience in customer service and/or sales support is an advantage
  • Excellent communication skills in English (written and spoken)
  • Strong organizational skills and the ability to handle multiple tasks

What We Offer:

As a Customer Service Representative at SilverTech, you will have the opportunity to work with a dynamic and innovative team, and to contribute to the success of our company. You will receive comprehensive training and support to ensure your success in this role, and you will have the opportunity to grow and develop your skills and career.