Instrument Technician Lead

5 days ago


Houston, Texas, United States Guitar Center Full time

Job Overview

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The Instrument Technician Lead is responsible for delivering exceptional customer experiences by providing top-notch repair services, maintaining store-owned gear, and ensuring warranty repairs are completed efficiently. We're seeking a skilled individual who can connect with customers, work effectively in a team environment, and continuously improve our processes.

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Key Responsibilities:

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  • Interact with customers to provide a positive experience, addressing their needs and concerns">
  • Service customer-owned instruments with precision and craftsmanship">
  • Maintain store-owned gear and perform warranty repairs">
  • Participate in training programs to enhance product knowledge and sales techniques">
  • Assist in developing and implementing process improvements to increase efficiency and quality">
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Requirements:

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  • Skilled understanding of guitar repair techniques and processes">
  • Familiarity with Guitar Center products and services">
  • Excellent communication and interpersonal skills">
  • Ability to work independently and as part of a team">
  • Demonstrated problem-solving and analytical skills">
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What We Offer:

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Guitar Center provides a dynamic work environment that values creativity, teamwork, and customer satisfaction. Our employees enjoy a range of benefits, including medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for professional growth and development. As a musician-friendly company, we offer gig leave and tuition reimbursement options to support your passion for music.

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Estimated Salary: $50,000 - $65,000 per year

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We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about music, customer service, and technical expertise, we encourage you to apply for this exciting opportunity to join our team.



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