Customer Service Representative

3 weeks ago


Summersville, West Virginia, United States Mister Sparky Full time
Job Summary

A Mister Sparky customer service representative plays a vital role in ensuring exceptional customer experiences. This position involves answering incoming client calls, supervising and dispatching service and maintenance calls, and reporting to the Call Center Manager.

Key Responsibilities
  • Answer incoming client calls and provide a positive first impression of the company
  • Ensure timely and effective communication with clients, using a courteous and pleasant demeanor
  • Notify clients of any delays or changes to scheduled service appointments
  • Book service appointments for Agreement Membership clients to make up for any shortfall of repair calls
Requirements
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills essential
  • Good computer software skills required
  • Prior customer service experience preferred
What We Offer
  1. Competitive pay and benefits package
  2. Flexible scheduling to accommodate your needs
  3. Opportunities for career growth and development through our world-class training programs

At Mister Sparky, we value our team members and strive to create a positive and supportive work environment. If you have a strong work ethic and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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