Radiology Reading Room Associate

2 weeks ago


Abington, Pennsylvania, United States Intern U Full time
About the Role

Intern U is seeking a highly skilled and detail-oriented Radiology Reading Room Associate to join our team. As a key member of our Radiology Department, you will play a critical role in ensuring a smooth and efficient workflow, while providing exceptional patient experience.

Key Responsibilities
  • Patient Experience
    • Greet and check-in patients arriving for medical imaging procedures
    • Take phone calls from patients requesting imaging records and prepare the requests for pick-up or mail-out
    • Ensure all forms required for release of medical records are completed before releasing imaging records
    • Upload medical imaging studies performed at outside healthcare facilities for patients and create required orders in the EHR system
  • Reading Room Assistant
    • Triage phone calls to the reading room and report critical results to appropriate providers
    • Complete communication within the appropriate SLA (Service Level Agreement) and document the communication in the appropriate systems
    • Manage the Follow-up worklist, including contacting providers regarding exams that have follow-ups due in the given time frame and documenting the communication in the appropriate systems
    • Manage patient worklists for treatment and educational conferences and load patient images appropriate groups for weekly patient review conferences
  • Image Library
    • Import images and reports from outside healthcare providers and transfer images and reports to other healthcare providers
    • Ensure proper documentation is received for release of images and record in patient's chart
    • Assist with legal requests and de-identify imaging for research studies
    • Monitor work queues for failed automated faxes communicating results reports and contact provider for correct fax number and resend fax
  • Teamwork
    • Build positive relationships with colleagues and coach and/or mentor peers, formally or informally
    • Assist others in acquiring department specific knowledge, skills, and abilities


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