Retail Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Retail Service Specialist to join our team. As a key member of our branch network, you will be responsible for providing exceptional service to our members, meeting sales and service quality goals, and contributing to a positive and productive work environment.
Key Responsibilities- Provide excellent customer service to members, responding to their needs and resolving issues in a timely and professional manner.
- Meet or exceed sales and service quality goals, including cross-selling and upselling AAA products and services.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
- Perform various tasks, including cashiering duties, distributing maps and tour books, and taking passport photos.
- 1-2 years of experience in retail sales, banking, or a similar customer service/sales environment.
- Proven ability to exceed assigned sales or service quality goals.
- Ability to work overtime, including Saturdays.
- Experience with Microsoft Office basics.
- Ability to travel locally when necessary.
- High school diploma or GED.
- Successful completion of background check and drug screening.
- Competitive starting pay range: $24.27.
- Eligibility to participate in our incentive program based on achievement of organization, team, and personal performance.
- Remarkable benefits, including health coverage, 401(K) saving plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts.
The Automobile Club of Southern California is the largest federation of AAA clubs in the nation, serving 17 million members across 21 states. We are committed to delivering legendary service and beneficial products that provide members peace of mind and value.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are proud to be a workplace that values diversity, equity, and inclusion.
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