Restaurant Operations Manager
1 week ago
Job Summary:
The Restaurant Operations Manager will be responsible for executing all restaurant administrative duties, providing leadership to ensure day-to-day operations are sustained at an acceptable level. This role requires strong leadership skills to manage a corporate-owned restaurant within company policies and guidelines, ensuring 100% customer satisfaction.
Key Responsibilities:
- Operational Excellence: Create value for shareholders through efficient operations, cost controls, and profit management.
- Team Management: Recruit, interview, and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
- Financial Management: Control profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Customer Satisfaction: Ensure food quality and 100% customer satisfaction.
- Marketing and Promotion: Ensure complete and timely execution of corporate and local marketing programs.
- Employee Safety and Well-being: Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Recognition and Motivation: Implement recognition and motivation efforts to drive team performance.
Requirements:
- Leadership and Management: Proven leadership and management skills, with experience in supervising a team in a food service or retail environment.
- Business Acumen: Basic business math and accounting skills, and strong analytical/decision-making skills.
- Communication and Interpersonal Skills: Good communication skills, and strong interpersonal and conflict resolution skills.
- Education and Experience: College or university degree preferred, but experience in a similar role will be considered.
Additional Information:
This is a full-time position with a competitive compensation package, including performance bonus pay, dental, vision, and health insurance, free meals during shifts, paid time off, and more. The franchisee will be your only employer, and you will be working for an independent business owner who sets their own wage and benefit programs.
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