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Director of Quality Assurance and Compliance
2 months ago
About eSimplicity
eSimplicity is a modern digital services company that partners with government clients to improve the health and lives of millions of Americans. We work across government to ensure the security of all Americans and defend national interests on the battlefield.
Job Summary
We are seeking an experienced Director of Quality Control and Assurance to lead our quality assurance processes and ensure that our programs adhere to company best practices. The ideal candidate will possess strong change management skills, have a keen eye for detail, and be adept at ensuring that all work products meet the highest standards before delivery.
Key Responsibilities
- Develop and implement quality control and assurance best practices guided by ISO, CMMI, and CMMC.
- Lead and manage audits for ISO, CMMI, and CMMC certifications, ensuring compliance with all relevant standards and regulations.
- Develop and deliver training programs for staff on quality control and assurance best practices.
- Implement and manage change management processes to ensure quality standards are maintained throughout all projects.
- Monitor and enhance customer satisfaction by ensuring that all deliverables meet the agreed-upon quality standards.
- Perform scheduled and/or random inspections on work products and processes to ensure they meet the company's quality standards.
- Conduct thorough inspections of every program on a quarterly basis, ensuring continuous improvement and adherence to quality standards.
- Manage and maintain quality documentation using SharePoint or Confluence pages.
- Identify opportunities for process improvement and implement strategies to enhance quality management across the organization.
Requirements
- Bachelor's Degree in Business Administration, Communications, Technology, or a related field.
- Experience leading quality control and assurance for Government Contract companies that focus on full life cycle development of enterprise systems/products and/or services.
- Experience delivering product development and release management in agile.
- Ability to negotiate and tailor flexible solutions and approaches to a specific program/customer/team while playing an assertive role to ensure quality standards and guidelines are met.
- 5+ years of experience working in a fast-paced environment with competing priorities.
- 5-7 years of experience in quality management, with a focus on ISO, CMMI, and CMMC audits.
- Proven experience in change management and quality assurance, particularly in a technology or software development environment.
- Strong understanding of inspection vs. delivery processes and the importance of rigorous quality control.
- Proficiency in using SharePoint for document management or Confluence pages for quality documentation.
- Excellent communication and leadership skills, with the ability to manage multiple projects and teams simultaneously.
- A detail-oriented mindset with a commitment to maintaining the highest quality standards.
- Ability to interact and interface effectively across the organization and with key stakeholders.
- Demonstrated ability to maintain confidentiality of sensitive information.
- Strong analytical and problem-solving skills.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Excellent verbal and nonverbal communication skills.
Working Environment
eSimplicity supports a remote work environment operating within the Eastern time zone. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager. Occasional travel for training and project meetings is estimated to be less than 25% per year.
Benefits
We offer a highly competitive salary and full healthcare benefits.
Equal Employment Opportunity
eSimplicity is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability.
