Senior Client Experience Manager

6 days ago


McKinney, Texas, United States Globe Life Family of Companies Full time
Job Summary:

The Senior Client Experience Manager is responsible for leading and directing our Account Management and Implementation Services team to deliver exceptional customer experiences. This role requires a highly skilled and experienced leader who can drive client satisfaction, foster strong business relationships, and develop creative solutions to meet customer needs. The ideal candidate will have 10+ years of managerial experience in client services or account management, with a proven track record of successfully managing large client services teams. In this role, you will:
  • Mentor and develop your team members to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
  • Work closely with the Operations team to design and implement training programs for internal and external tools.
  • Develop and implement client service policies and procedures to ensure quality service and alignment with third-party administrator capabilities.
  • Support the account management and implementation team in large projects, including RFPs, client renewals, issue resolution, and transitions.
  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Track customer service metrics and provide regular reports to management.
  • Coordinate with other departments to ensure customer needs are met.
About Globe Life Family of Companies:

Globe Life Family of Companies is a leading provider of life and supplemental health insurance products. We are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We offer a comprehensive benefits package, including competitive compensation, comprehensive health insurance, robust life insurance benefits, retirement plans, wellness club reimbursements, gym discounts, paid holidays, and time off to support a healthy work-life balance.



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