Luxury Fragrance Ambassador

3 weeks ago

Brooklyn, New York, United States Diptyque Paris Full time

About Diptyque Paris

We are a luxury fragrance house seeking a skilled Sales and Service Representative to join our team at our boutique in Williamsburg, Brooklyn.

Job Summary

The ideal candidate will possess a strong passion for the beauty and fragrance industry, with a proven ability to drive positive customer experiences that build loyalty and deliver measurable results.

Key Responsibilities

  • Acquire, cultivate, and maintain relationships with clients through deep product knowledge, personal engagement, and luxury service.
  • Enhance the client experience by connecting with clients in a genuine and meaningful way, providing advice and knowledge that they may not have realized they needed, and exhibiting behaviors that support client satisfaction goals.
  • Boost sales through omni-channel and out-of-home base selling by educating self and clients on merchandise, events, promotions, policy, and services, utilizing selling tools and store technology to sell across all channels effectively, and achieving personal sales and boutique KPI goals.
  • Cultivate and grow client base by cultivating the client relationship through personalized connection, ability to strategize own business and be self-motivated, takes initiative to increase individual productivity through out-of-home base selling and strong client relationships, and utilizing digital tools to connect with clients, serve their needs, and follow up as necessary.
  • Champion operational excellence by assisting in operational tasks, actively maintaining selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments, follows and implements company policies and procedures, and completes daily opening/closing checklists.
  • Contribute to team success by partnering with others to provide the best client experience, actively creating a positive work environment through teamwork and collaboration, and maintaining positive working relationships throughout the company.

Requirements

  • Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus.
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
  • Industry awareness and strong business acumen.
  • Strong verbal and written communication skills and excellent organizational skills.
  • Passion for the Beauty and Fragrance Industry.

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