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Seasonal Sales Associate

2 months ago

Katy, Texas, United States Tapestry Full time
Job Title: Seasonal Sales Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Our brand is defined by a free-spirited, all-American attitude, and we approach design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

Key Responsibilities:
  • Understand organizational objectives and make decisions that align with the Company priorities and values
  • Create personal sales and clienteling strategies in partnership with the management team
  • Meet customer needs through solution-oriented and forward thinking
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Influence customers' purchase decisions by balancing patience and assertiveness
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flexes personal selling techniques to contribute to overall store financial results
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Develops product knowledge skills and remains aware of current collections
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Sensitive to customers' needs and tailors approach by reading cues
  • Builds lasting and loyal relationships with customers
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
  • Meets or exceeds personal productivity goals (selling or processing)
Workplace and Environment:
  • Creates enthusiasm and positivity for a shared vision and mission
  • Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Demonstrate confidence when working with customers
  • Takes initiative; has a high-level of ownership and accountability for individual results
  • Welcomes feedback and adapts behaviors as appropriate
  • Represents Coach as a brand ambassador at all times
  • Is adaptable and flexible to change
  • Maintains a calm and professional demeanor at all times
  • Creates short and long-term strategies to achieve personal metrics and performance goals
  • Utilizes Company tools to keep self-informed
  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • Promotes and endorses a team selling environment
Operations:
  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • Replenishes inventory on sales floor as needed
  • Processes shipment/transfers as needed and within Coach standards and timeframes
Requirements:
  • 1-3 years of previous selling experience in a luxury retail service environment preferred
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkies, understand and read shipment reports, price sheets and product release sheets
  • Ability to communicate effectively with customer and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days