HVAC Service Manager Leader

1 month ago


Irondale, Missouri, United States Johnson Controls Full time

Build your future with Johnson Controls. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

We offer competitive compensation and benefits. Our comprehensive benefits package includes 401K, medical, dental, and vision care, available day one. You will also receive paid vacation/holidays/sick time - 15 days of vacation first year.

The HVAC Service Manager Leader is responsible for leading Service customer account management, driving Labor and Material growth and execution of the Service business, for the team's customer base. They drive profitability and productivity of the team, manage customer relationship development and satisfaction, and are responsible for employee development and retention and safety program compliance.

This role involves setting and monitoring goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. The leader drives L&M growth through Technicians and Team Leads, leads the execution efforts of assigned Service business to include warranty-related customer issues, and procures and maintains fleet and tools inventory.

They ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process. The leader reviews and approves all L&M quotations, budgets, forecasts, accounts payable/receivable, and ensures appropriate staffing levels to accommodate existing and new business needs. This includes hiring, training, and transitioning new employees, conducting formal performance reviews, and addressing related issues. Finally, they maintain safety performance and program compliance.

To be successful in this role, you should have technical school training or equivalent experience in the HVAC or building controls industry, as well as three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities, scheduling, and lead a diverse team is required. Additionally, strong interpersonal, customer service, and negotiating skills, demonstrated competence in writing and verbal communication skills, and basic financial accounting experience are essential. Proficiency in MS Office products and basic Windows environment is also necessary.

Becoming an HVAC Service Manager Leader at Johnson Controls offers numerous opportunities for professional growth and development. With a winning team that enables you to build your best future, you will have the chance to develop yourself through meaningful work projects and learning opportunities. Our teams are uniquely positioned to support a multitude of industries across the globe. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join us and thrive in an empowering company culture where your voice and ideas will be heard.



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