Global Customer Advocate
6 days ago
As a leading process-technology company, Haarslev Group strives to make life cleaner, safer, and more sustainable. With project and production facilities in Denmark, Spain, Brazil, Germany, China, and the USA, as well as sales and service offices in various locations around the world, our team consists of over 900+ people across multiple countries.
Job Description
We're seeking a skilled Customer Service Advisor to join our Global Services team in Lenexa, North America. As a key member of our team, you will be responsible for managing customer relations in the Midwest territory, providing exceptional service, and driving business growth. Your primary focus will be on building strong relationships with customers, understanding their needs, and delivering tailored solutions to meet their expectations.
Key Responsibilities
- Serve as the customer advocate and trusted advisor.
- Deliver top-notch customer care and support.
- Build trust with customers through regular visits and communication.
You will also be responsible for optimizing customer relationships, drawing up market plans, promoting service agreements, and identifying upselling opportunities. Additionally, you will participate in customer meetings, direct capital equipment sales, troubleshoot mechanical issues, and manage budgets.
Requirements
- Bachelor's degree preferred or equivalent job experience.
- Proven track record of delivering exceptional customer service.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
- Adaptability and flexibility.
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