Optical Advisor

{"Job Title": "Optical Advisor", "Job Summary": "We are seeking a highly skilled Optical Advisor to join our team at EssilorLuxottica. As an Optical Advisor, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and eye care.

Responsibilities:

* Greet customers in a friendly and courteous manner
* Explain all required paperwork, tests, products, and services
* Attentive to details; reviews prescriptions and/or patient information carefully
* Shows patience and courtesy to indecisive or difficult customers and patients
* Performs work accurately and thoroughly despite time pressure and customer volume
* Identifies situations involving unsatisfied customers and acts quickly for resolution
* Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
* Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
* Places contact lens orders, processes shipments, and properly submits invoices for payment
* Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
* Explains to customers 'One Hour' processing and expected delivery times
* Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
* Maintains a safe working environment for all associates/patients
* Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials

Requirements:

* High School graduate or equivalent
* Strong customer service skills (internal and external)
* Knowledge of current fashion trends
* Strong communicator and listener
* Problem-solving ability
* Familiarity with cash register, computers, and calculators
* Organization skills
* Sales skills
* Strong basic math skills
* Knowledge of office and store merchandise

Preferred Qualifications:

* Previous experience in customer service, retail, and/or optical
* Strong interpersonal skills

Pay Range:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

If you are interested in this opportunity, please submit your application.

We look forward to hearing from you.

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