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About DESC
DESC (Downtown Emergency Service Center) is a nonprofit organization dedicated to helping people with complex needs achieve their highest potential for health and well-being. We provide comprehensive services, treatment, and housing to individuals experiencing homelessness, substance use disorders, and serious mental illness.
Crisis Respite Program (CRP) Counselor Job Responsibilities
The CRP Counselor will work with a multidisciplinary team to provide ongoing assessment, crisis stabilization, engagement, monitoring, and short-term case management services to homeless and mentally ill adults. Key responsibilities include:
- Maintaining safety and cleanliness of client rooms, common areas, and team office.
- Consulting with other staff and outside agencies as needed regarding client issues and needs.
- Promoting personal and environmental cleanliness among clients.
- Answering telephones and recording messages for clients and staff.
- Monitoring clients and being alert for signs of anxiety, depression, and crises.
- Providing supportive counseling to those clients in need of it.
- Supporting service plans of CRP clients.
- Enforcing program and Emergency Housing rules in a respectful and assertive fashion, and maintaining order, while preserving the dignity of all concerned.
- Conducting hourly client room safety checks.
- Facilitating healthy milieu and positive interaction in client common areas.
- Reviewing client charts for missing documents, and bringing to the attention of clinicians.
- Assembling blank charts, as instructed, to meet ongoing program needs.
- Maintaining cooperative and respectful working relationships with other DESC staff and staff of other agencies.
- Working in compliance with state regulations, King County, and DESC policies and procedures.
- Working with and supporting community volunteers who volunteer during shift.
- Actively participating in staff meetings and in-service trainings as required by supervisor.
- Monitoring and ensuring the return of all linens and other DESC property issued to clients.
- Bringing program and client concerns to the attention of the CRP Program Manager.
- Documenting services provided during shift.
- Complying with medication monitoring procedures.
- Assisting with registration and data entry as needed.
- Other duties as assigned.
Requirements
- At least 6 months' experience in human services, preferably working with homeless adults, the economically disadvantaged, mentally ill, or chemically dependent.
- Basic understanding of homelessness and various characteristics of the homeless adult population.
- Ability to communicate and work effectively with staff from various backgrounds.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
- Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.
