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Service Desk Representative

1 week ago

South Farmingdale, New York, United States PrideStaff Full time

PrideStaff is hiring a skilled Service Desk Representative to provide top-notch customer service to our clients. As a Service Desk Representative, you will be the first point of contact for customers, responding to their inquiries, resolving issues, and escalating complex problems to senior team members.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat.
  • Respond to customer inquiries in a timely and professional manner.
  • Evaluate and escalate complex customer issues to senior team members.

The successful candidate will possess excellent communication skills, problem-solving abilities, and the ability to work effectively in a team environment.

Requirements:
  • High School degree or equivalent.
  • Minimum 5 years of related experience or demonstrated knowledge, skills, and abilities.
  • Excellent problem-solving, multi-tasking, and communication skills.