Corporate Receptionist

We are seeking a highly skilled and customer-focused Corporate Receptionist to join our team at Northwest Center. As the first point of contact for our visitors and employees, you will play a critical role in providing exceptional service and support to our organization.

• Provide warm and welcoming greetings to all employees and visitors, ensuring a positive and professional experience.
• Issue visitor badges and determine the nature of their visit, notifying the appropriate person as needed.
• Offer services to guests, including stowing luggage and coats, issuing loaner badges, and making transportation reservations as requested.
• Assist Amazon's recruiting department by issuing and collecting Non-Disclosure Agreements (NDAs) and verifying their completion.
• Direct new hires and temporary employees to the Security Badge Office for employee badging.
• Answer incoming calls, determine the caller's needs, and transfer to the appropriate person or department.
• Subscribe to reception email lists and respond to all emails in a timely manner.
• Follow proper procedures to hang and maintain customer posters in all buildings.
• Manage the distribution of LCD projectors, including monitoring emails for reservation requests and updating Outlook calendars with the status of reservations.
• Distribute assets for Amazon employees, including keys, access cards, and parking items, and update associated logs.
• Distribute Amazon paychecks, ensuring employees sign the paycheck log and verifying with your signature or initials.
• Maintain appropriate levels of reception forms and supplies, reporting to your supervisor when supplies need to be ordered.
• Assist employees with catering deliveries, including getting a cart for them or helping to carry items to their meeting location.
• Create a remedy ticket for any facility issues brought to your attention.
• Call security as needed for assistance and follow proper escalation procedures.

• Assist with daily set-up and/or tear down of the Banana Stand, including occasional decorations.
• Unload bananas from boxes into crates, keeping the stand full and plentiful, and sort out any bruised or damaged bananas.
• Track daily metrics in tracking software, including comments, general inquiries, and public response.

• One (1+) year of experience in customer service, call center, or administrative support.
• Excellent customer service skills and the ability to prioritize tasks.
• Strong communication skills and the ability to effectively deescalate situations with dissatisfied customers.
• Strong conflict resolution, critical thinking, and problem-solving skills.
• Ability to understand, interpret, and follow Northwest Center (NWC) and Amazon's Policies and Procedures.

• Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• Ability to move consistently within a 1.5 radius is required.
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice, and occasional evening and weekend shifts.
• This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.