Cycling Retail Store Leader

3 days ago


Duluth, Minnesota, United States Atlanta Cycling, Trek Chattanooga, Trek South Carolina Full time
About Us

We're a family of cycling stores dedicated to making a positive impact on our communities. Our mission is to empower people to ride, explore, and enjoy the benefits of cycling. With locations in Atlanta, Chattanooga, and South Carolina, we strive to create a welcoming environment for riders of all levels.

Job Summary

We're seeking an exceptional Sales and Service Manager to lead our team and drive business success. As a key member of our leadership team, you'll be responsible for ensuring exceptional customer experiences, high-performing staff, and strong sales results.

Main Responsibilities
  • Develop and maintain a highly motivated, customer-centric team.
  • Provide regular feedback and coaching through role-playing and debriefing customer interactions.
  • Foster a culture of excellence in execution and continuous improvement.
  • Lead staff to ensure consistent customer engagement, exceptional service, and fast, thoughtful follow-ups.
  • Create memorable customer experiences by demonstrating best practices in sales, follow-up, and service.
Key Qualifications
  • High school diploma or equivalent required; bachelor's degree in business, retail management, or a related field preferred.
  • 3+ years of experience in retail management, preferably in a specialty or cycling-related environment.
  • Strong leadership and team-building skills with a proven ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
Estimated Salary

$65,000 - $85,000 per year, depending on experience.



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