Retail Sales Specialist

1 week ago

Greenville, South Carolina, United States Chico's FAS Full time

With a robust network of boutiques and outlets across the U.S., complemented by a strong online presence, our organization thrives on sophisticated technology and a solid infrastructure to drive our business success. We offer a variety of career paths in finance, technology, and merchandising, providing diverse opportunities for skilled professionals to become part of our dedicated team of associates who are committed to excellence.

POSITION SUMMARY:

The Sales Associate plays a pivotal role in assisting Management to foster a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into all store operations. This includes delivering an exceptional customer experience while maximizing profitability. We take pride in our work and believe that our collaborative teams create an outstanding workplace for learning and growth.

KEY RESPONSIBILITIES:

Results Orientation

  • Achieves company sales targets by employing effective sales techniques and sharing product knowledge with customers; assists in merchandise selection or locating items based on customer preferences.
  • Stays informed about current promotions and sales; upholds pricing and visual presentation standards.
  • Ensures adherence to merchandise handling and presentation standards, loss prevention protocols, and other tasks as directed by Management.
  • Participates in visual merchandising initiatives, including monthly store setups and maintaining designated zones.
Customer Service Excellence
  • Exemplifies and promotes the principles of exceptional personal service, ensuring a seamless omni-channel experience.
  • Addresses customer inquiries and resolves concerns promptly.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon acceptance, returns, exchanges, and security measures.
  • Encourages purchasing decisions at the register and meets add-on sales goals, including gift card promotions.
  • Enlists customers in loyalty programs.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains an up-to-date understanding of the current product offerings and styles available in-store and online.
  • Ensures consistent communication with clients through a customer tracking system.
Operational Efficiency
  • Assists in replenishment tasks to keep the store well-stocked and visually appealing.
  • Supports order fulfillment processes.
  • Contributes to visual merchandising efforts, including floor setups, window displays, and signage placement as instructed.
  • Helps maintain store cleanliness and organization.
Collaboration and Development
  • Encourages a collaborative approach to problem-solving among team members.
  • Actively seeks opportunities for personal development and welcomes constructive feedback.
Other responsibilities may be assigned as needed.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication skills.
  • Exceptional customer service abilities.
  • Able to learn and adapt to company-provided technology.
  • Excellent organizational skills and the ability to multitask in a dynamic environment.
  • Capable of effective communication with customers, associates, and management.
  • Regular attendance is essential to meet operational needs; flexibility to work evenings, weekends, and holidays is required.
PHYSICAL DEMANDS:
  • Constant walking and standing throughout an 8-hour shift.
  • Occasional lifting of up to 50 lbs. (1-33% of shift).
  • Frequent climbing (34%-66% of shift).
We are continually seeking talented individuals to join our store teams. Applications are welcome at any time, and we will review them to match qualifications with available positions. Accommodations are available for applicants with disabilities. Please reach out to your local management for assistance during the application process.

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