We are seeking a highly skilled and motivated Lead Barista to join our team at Kroger. As a key member of our coffee shop team, you will be responsible for ensuring exceptional customer service and maintaining the highest standards of quality in our coffee preparation and presentation.

• Lead and motivate a team of baristas to deliver outstanding customer service and meet sales targets
• Monitor and maintain the quality of coffee preparation, presentation, and customer experience
• Assist in the supervision and direction of department personnel to ensure quality customer service
• Delegate job assignments and responsibilities to associates in accordance with duty rosters
• Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department
• Monitor code dates and product rotation, removes out of code product
• Holds personnel in department accountable for their job assignments and responsibilities
• Writes department schedules, coordinating requests and bids and business needs
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable)
• Maintain customer service area and equipment in a clean and appealing manner
• Demonstrate Customer 1st Behavior when taking care of customer needs
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day
• Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)
• Follow store policies and procedures for operational flow at each station
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player
• Presents one's self professionally and demonstrates clear communication with all customer and partner interactions
• Perform equipment maintenance in accordance with preventative maintenance checklist
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Able to effectively communicate with customers and associates
• Be prompt, tactful, calm, courteous, and professional in all interactions

Requirements

• Minimum 1 year of experience as a barista or in a related role
• Ability to work weekends and holidays as needed
• Effective written and oral communication skills
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
• Must be a trained and certified barista
• Prior food handling experience
• Supervisory skills