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Delivery Operations Manager

1 week ago

Sacramento, California, United States Owens & Minor Full time

About the Job

This exciting opportunity involves providing exceptional customer service and product information, solutions, and relevant details to patients and providers. The ideal candidate will be proactive, results-driven, and committed to delivering a positive patient experience.

Responsibilities

The successful candidate will:

  • Demonstrate professional etiquette and courtesy when interfacing with customers and technicians regarding issues that impact the delivery and ability to effectively route a work order to a technician.
  • Assist patients in solving problems regarding equipment use.
  • Responsible for performing routing and dispatching activities.
  • Routes all same-day deliveries according to Logistics policy and procedures.
  • Schedules and organizes daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees.
  • Schedules additional deliveries as patient and referral requests are received.
  • Responsible for monitoring drivers' progress and communications to and from patients and referrals regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery or missed time windows.
  • Updates ACIS and the Standard Route Maintenance when necessary.
  • Reviews Logistics Reports to monitor inefficiencies and compliance of route order completion.
  • Ensure patients do not suffer service failures and communicates with the branch staff the date of patient's next delivery and cycle that patient is placed on if needed.
  • Compiles data on delivery productivity, such as number of stops made and number of miles driven.
  • Assists delivery employees with special orders and equipment.
  • May deliver and/or pick up equipment for home healthcare patients. Including, set up and instructing patients on the basic use of the equipment.
  • May assist delivery employees with the loading of trucks when necessary.
  • May Route and Dispatch for other locations if needed.
  • Performs other duties as required.