Platform Integration Specialist
5 days ago
Role Summary
We are seeking a highly competent Program Director to lead the strategic planning, execution, and management of a large-scale CRM conversion project. The successful candidate will have proven success leading CRM migrations and integrations as part of a digital transformation, deep knowledge of CRM platforms, and expertise in transitioning to contact-centric models.
Key Responsibilities
- Lead the development of a comprehensive CRM strategy and implementation plan
- Oversee the integration of the CRM with digital audience engagement and donor servicing platforms
- Collaborate with cross-functional teams to ensure seamless communication and effective project management
- Develop and implement training programs to drive staff adoption of the new CRM system
- Ensure timely completion of project milestones and deadlines
Requirements
- Proven success leading CRM migrations and integrations as part of a digital transformation
- Deep knowledge of CRM platforms and expertise in transitioning to contact-centric models
- Proficiency in integrating CRM systems with digital audience platforms and donor servicing tools
- Ability to oversee a focused program with clear timelines and budgets
- Technical knowledge of technology strategy, systems integration, data management, and project management
- Experience driving staff adoption of new CRM systems through training and support
- Digital focus and understanding of digital audience engagement and donor servicing
- Familiarity with Christian media and humanitarian relief operations
- Strong oral and written communication skills
- Aptitude for resolving data and integration challenges efficiently
- Flexibility and ability to work well under pressure
Benefits
CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full-time positions.
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