Retail Sales Associate

19 hours ago

Iowa City, Iowa, United States Michaels Stores Full time

About the Role

As a Store Associate at Michaels Stores, you will play a crucial role in providing exceptional customer service and ensuring a fast and friendly shopping experience for our customers. Your primary responsibility will be to help customers shop, locate products, and provide solutions to their needs.

Key Responsibilities:

  • Customer Service: Provide assistance to customers on store layout, product availability, and other related matters
  • Checkout Experience: Ensure a smooth and efficient checkout process by executing cash handling tasks to standards
  • Upselling/Cross-Selling: Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments as needed
  • Omni-Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
  • Inventory Management: Participate in truck unloading, stocking, and planogram (POGs) processes to ensure a well-merchandised and in-stock store
  • Maintenance: Responsible for completing merchandise recovery and maintenance tasks, including returns and general store recovery
  • Store Optimization: Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Safety and Compliance: Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Culture and Values: Interact with colleagues in an accepting and respectful manner, promoting commitment to our organization's vision and values

Additional Requirements:

  • Experience: Retail and/or customer service experience preferred

About Michaels Stores

Michaels is a leading arts and crafts retailer offering a wide range of products and services to crafty individuals and professionals alike. Our stores offer a welcoming environment where customers can explore their creativity and find inspiration for their next project.

Work Environment:

This is a retail store environment that requires standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, and stretching. You may also be required to lift heavy boxes and access high shelves by ladder or similar equipment.

Mandatory Physical Requirements: Ability to work in a climate-controlled public area, some stock rooms may not be climate controlled and some outdoor work if assigned to retrieve shopping carts or while unloading trucks.

Benefits:

Michaels offers a comprehensive benefits package for full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, generous employee discounts, and more.

Salary Range: $25,000 - $35,000 per year

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