Tax Season Operations Manager

6 days ago


Fort Worth, Texas, United States United Way of Tarrant County Full time

Job Summary

The United Way of Tarrant County is seeking a highly skilled Tax Season Operations Manager to oversee the daily operations of our VITA sites within Tarrant County. This role will be responsible for providing exceptional customer service, supervising volunteers and staff, and ensuring accurate tax returns.

About the Role

This is a unique opportunity to work with a diverse population and make a meaningful impact in the community. The successful candidate will have excellent analytical and networking skills, be able to work in a fast-paced environment, and possess strong professionalism, discretion, and consideration.

Educational Requirements and Skills

  • High School diploma/GED; Associates Degree preferred
  • Excellent communication and interpersonal skills
  • Prior experience with VITA or customer service preferred
  • Ability to work independently and as part of a team

Additional Responsibilities

  • Valid Texas driver's license, minimum state insurance and reliable transportation required for occasional driving between VITA sites.
  • Reliable Internet access to support occasional remote work.
  • Consistent communication skills; and familiarity with various client populations including low-income households such as homeless community members.

Work Environment

The primary work location for this position is at a UWTC office or assigned VITA location. Must be available to work approximately 30 hours per week. Standard hours may be between 9 a.m.- 3 p.m. Monday-Saturday based on individual site schedule during open tax season. During tax season, the schedule will be adjusted to accommodate evening tax season hours. Will require evening and weekend work.

Estimated Salary Range

$45,000 - $60,000 per year, depending on experience.


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