Ticket Systems Coordinator Lead
2 weeks ago
At the Miami Marlins, we're seeking a highly motivated and professional individual to join our team as a Ticket Systems Coordinator. This role focuses on the game day ticketing systems, ensuring seamless operations and exceptional customer experiences.
Key Responsibilities:- Assist with ticket systems for baseball, concerts, and non-baseball events
- Support the renewal process for season tickets, including inventory management and distribution of all-season ticket plans
- Collaborate with the ticket sales, marketing, corporate sales, and guest services teams to ensure smooth ticketing and access control operations
- Maintain a working knowledge of league and industry ticketing trends and technologies
- Work pre and postgame events at loanDepot park
- Serve as the first line of escalated customer service challenges and complaints, making decisions and further escalating situations as needed
- Collaborate with ballpark operations and guest services staff to ensure great customer experiences
- Strong organizational, time-management, and problem-solving skills
- Ability to function in a fast-paced environment, handle multiple projects simultaneously, and adhere to deadlines
- Proficient computer skills, including Microsoft Office and experience with Tickets.com, MLB Ballpark app, and Pro-Venue
- Ability to maintain a flexible work schedule, including nights, weekends, and holidays
- Bilingual (English/Spanish) required
We're an equal opportunity employer and welcome applications from qualified candidates. If you're passionate about delivering exceptional customer experiences and have a strong background in ticketing operations, we'd love to hear from you
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