Ticket Systems Coordinator Lead

2 weeks ago


Miami, Florida, United States AEG Full time
Ticket Systems Coordinator Role

At the Miami Marlins, we're seeking a highly motivated and professional individual to join our team as a Ticket Systems Coordinator. This role focuses on the game day ticketing systems, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities:
  • Assist with ticket systems for baseball, concerts, and non-baseball events
  • Support the renewal process for season tickets, including inventory management and distribution of all-season ticket plans
  • Collaborate with the ticket sales, marketing, corporate sales, and guest services teams to ensure smooth ticketing and access control operations
  • Maintain a working knowledge of league and industry ticketing trends and technologies
Game Day and Event Duties:
  • Work pre and postgame events at loanDepot park
  • Serve as the first line of escalated customer service challenges and complaints, making decisions and further escalating situations as needed
  • Collaborate with ballpark operations and guest services staff to ensure great customer experiences
Requirements:
  • Strong organizational, time-management, and problem-solving skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously, and adhere to deadlines
  • Proficient computer skills, including Microsoft Office and experience with Tickets.com, MLB Ballpark app, and Pro-Venue
  • Ability to maintain a flexible work schedule, including nights, weekends, and holidays
  • Bilingual (English/Spanish) required

We're an equal opportunity employer and welcome applications from qualified candidates. If you're passionate about delivering exceptional customer experiences and have a strong background in ticketing operations, we'd love to hear from you


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