Customer Service Representative

3 weeks ago


Irwin, Pennsylvania, United States Addison Group Full time
Job Title: Customer Service Representative

Job Summary:
As a Customer Service Representative at Addison Group, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on entering incoming orders, creating standard quotes, and supporting the Sales and Service Departments. You will also perform additional assignments, duties, and responsibilities as requested by management.

Key Responsibilities:
  • Develop SAP quotations for machine spare parts, consumables, tooling, contract services, etc. by working with Customers and internal partners.
  • Present quotations to customer and follow-up to convert into sales.
  • Provide prompt support to customer questions and requests.
  • Perform commercial contract review and process customer purchase orders in SAP.
  • Support Customer Service Manager with special projects as requested.
  • Support Customer Feedback process
  • Complete Customers' Supplier Survey forms
  • Update Salesforce with machine serial numbers that are active/inactive.
  • Provide back-up to Customer Service team members as needed.

Qualifications and Education Requirements:
  • High school diploma or equivalent. Business school preferred.
  • Customer Service/Internal Sales experience preferred.
  • Good computer skills.
  • Good analytical and problem solving skills.
  • Able to understand machine tools and machine tool components.
  • Self-starter, with ability to work with limited direction in an office setting.
  • Good written and verbal communication skills.
  • Ability to follow tasks through completion efficiently and effectively in a fast-paced environment.
  • Able to comprehend and follow ISO procedures and processes relating to job performance and quality.
  • Team Player, with ability to work with all levels of employees from different functions and departments.

Equal Opportunity Employer:
Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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