Hospitality Ambassador

1 week ago

Gallup, New Mexico, United States Total Management Systems Full time
About Total Management Systems

We are a dynamic and innovative hospitality management company, dedicated to delivering exceptional experiences for our guests. With ten hotels across New Mexico, we offer a wide range of career opportunities and a supportive team environment.

Compensation and Benefits

As a valued member of our team, you can expect a competitive salary of $42,000 per year, plus a comprehensive benefits package that includes:

  • Health, dental, and vision insurance
  • 401(k) plan with match
  • Hilton hotel discounts
Key Responsibilities
  • Develop and implement effective strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze front office operating statistics, identifying areas for improvement.
  • Collaborate with colleagues to ensure seamless communication and efficient operation of the front desk.
  • Respond promptly to guest complaints, conducting thorough research to develop effective solutions.