Customer Experience Representative

3 weeks ago


Deerfield Beach, Florida, United States Glades Talent Full time
Why Join Us
At Glades Talent, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be the first point of contact for our valued members, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities
• Member Support: Respond to inquiries via phone, email, and chat, addressing questions related to health insurance plans, coverage, claims, and billing.
• Problem Resolution: Investigate and resolve member issues, escalating complex cases as necessary. Follow up to ensure resolution and member satisfaction.
• Claims Assistance: Guide members through the claims process, explaining benefits and coverage details. Research claim status and discrepancies to provide resolutions.
• Plan Guidance: Assist members in selecting and understanding the best health insurance plans based on their needs. Educate customers on policy changes, benefits, and wellness programs.

What We Offer
• Competitive salary: $70,000 - $75,000 per year. Performance bonuses are also available.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• A supportive and inclusive work environment.

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