Service Parts Specialist

4 weeks ago


Lakewood, United States O'Reilly Auto Parts Full time
Job Title: Installer Service Specialist

At O'Reilly Auto Parts, we're looking for a skilled and experienced Installer Service Specialist to join our team. As a key member of our installer counter, you'll be responsible for providing exceptional service to our professional customers, ensuring their needs are met with accuracy and timeliness.

Key Responsibilities:
  • Develop and maintain strong relationships with installers and professional customers to drive sales growth.
  • Take customer orders over the phone and online, accurately invoice orders, and direct delivery specialists to ensure timely and consistent delivery.
  • Ensure delivery vehicles are properly maintained and serviced according to company standards.
  • Verify all product and merchandise, including warranty parts and cores, are billed correctly before customers leave the store.
  • Audit customer returns for warranty abuse and ensure all returns are properly tagged and labeled.
  • Assist with front counter and retail counter duties as needed, as well as backroom tasks such as auto-load, returns, and stock management.
  • Process customer labor claims efficiently and effectively.
Requirements:
  • Strong background in mechanics.
  • Excellent communication and interpersonal skills.
  • Desired: Hands-on knowledge of automotive repairs, ASE certification.
What We Offer:
  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth and advancement.

O'Reilly Auto Parts is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment where everyone can thrive. If you're passionate about delivering exceptional customer service and have a strong background in mechanics, we encourage you to apply for this exciting opportunity.



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