Service Parts Specialist
4 weeks ago
At O'Reilly Auto Parts, we're looking for a skilled and experienced Installer Service Specialist to join our team. As a key member of our installer counter, you'll be responsible for providing exceptional service to our professional customers, ensuring their needs are met with accuracy and timeliness.
Key Responsibilities:- Develop and maintain strong relationships with installers and professional customers to drive sales growth.
- Take customer orders over the phone and online, accurately invoice orders, and direct delivery specialists to ensure timely and consistent delivery.
- Ensure delivery vehicles are properly maintained and serviced according to company standards.
- Verify all product and merchandise, including warranty parts and cores, are billed correctly before customers leave the store.
- Audit customer returns for warranty abuse and ensure all returns are properly tagged and labeled.
- Assist with front counter and retail counter duties as needed, as well as backroom tasks such as auto-load, returns, and stock management.
- Process customer labor claims efficiently and effectively.
- Strong background in mechanics.
- Excellent communication and interpersonal skills.
- Desired: Hands-on knowledge of automotive repairs, ASE certification.
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account.
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth and advancement.
O'Reilly Auto Parts is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment where everyone can thrive. If you're passionate about delivering exceptional customer service and have a strong background in mechanics, we encourage you to apply for this exciting opportunity.
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