Relief Night Auditor
4 weeks ago
Job Summary:
The Night Auditor is responsible for ensuring a seamless transition from day to night operations at Hacienda Del Sol Resort. This role involves closing and opening duties related to the front office, as well as addressing any guest needs that may arise during the overnight shift.
Key Responsibilities:
- Greet guests, check them in and out, and provide them with necessary information
- Maintain guest room key storage and supervise access to safe deposit boxes
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns, and complaints
- Answer phones and place reservations
- Run EOD computer functions
- Prepare guest bills for next-day checkouts
- Process reservation cards
- Balance cash drawers
- Understand and adhere to proper credit, check-cashing, and cash handling policies
- Record receipts
- Facilitate the deposit of guests' valuables in the hotel safe
- Report any unusual occurrences or requests to the manager or assistant manager
- Maintain the cleanliness and neatness of the front desk area
Requirements:
- Flexible availability, with ability to work overnight
- Previous experience in customer service or hospitality
- Excellent communication and math skills
- Ability to learn computer functions and other on-the-job skills
- Exceptional customer service skills
- Ability to work independently
EEOC Statement:
Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information, or any other characteristic protected by law.
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