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Technical Support Specialist
2 weeks ago
**About the Role**
Ledgent Technology is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing top-notch customer support and resolving technical issues in a timely and professional manner.
**Key Responsibilities:**
- Provide exceptional customer service and support via phone, email, or in-person
- Diagnose and troubleshoot technical issues with desktop computers, peripherals, and software
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction
- Assist with the installation, configuration, and maintenance of desktop computers and peripherals
**Requirements:**
- Strong computer skills and knowledge of troubleshooting techniques
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Demonstrated problem-solving skills and attention to detail
**What We Offer:**
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package