Job Summary:

Cedar Fair is seeking a highly organized and customer-focused Front Desk Attendant to join our team. As a Front Desk Attendant, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless experience for our visitors.

Key Responsibilities:

• Operate the reservations system, making reservations via phone or in person, checking guests in and out, and processing payments.
• Become familiar with our resort's amenities and services to provide accurate information to guests.
• Develop strong communication and interpersonal skills to effectively interact with guests, colleagues, and management.
• Monitor reservations to honor guest requests and ensure a smooth check-in process.
• Stay up-to-date on system updates and changes to maintain efficiency and accuracy.
• Perform basic mathematical calculations and maintain accurate records.
• Utilize situation resolution skills to address guest concerns and resolve issues promptly.
• Greet and assist guests with their reservation needs, providing a warm and welcoming experience.
• Ability to stand for extended periods and perform other tasks as assigned by a supervisor.

Requirements:

• Ability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Pass a mandatory drug test, per Company policy, unless prohibited by state or provincial law.
• Pass a background check, if 18 years of age or older, which may include credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Valid Driver's License