Senior Operations Director

6 days ago


Memphis, Tennessee, United States GardaWorld Full time
General Manager Job Description

We are seeking a highly skilled and experienced General Manager to lead our operations team at the Fed Ex Forum in Memphis, Tennessee.

About Us

GardaWorld is a leading provider of event management services, with a presence in 34 markets across the U.S. Our mission is to create unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.

Job Responsibilities
  • Operations Management: Oversee all aspects of operations, including planning, business qualification, event review, and profitability.
  • Strategy Development: Implement strategies to enhance execution and add value cost-effectively.
  • Communication: Set and communicate goals to the operations team and the wider organization, maintaining accurate records for internal and external reporting.
  • Contract Execution: Manage contract execution, including cost estimation, labor supervision, scheduling, invoicing, and collections.
  • Customer Engagement: Regularly meet with customers to ensure their needs are met and continuously seek feedback to improve satisfaction.
  • Team Leadership: Mentor, coach, and develop team members, plan, assign, and direct work, recruit and train new team members as needed.
Requirements
  • Management Skills: Proven ability to manage and oversee operations effectively.
  • Candidate Profile: Bachelor's degree in a related field or equivalent experience, minimum three years in operations, service, field, or project management.
  • Physical and Mental Demands: Ability to sit, stand, walk, talk, and hear, occasional requirement to climb, stoop, bend, or reach above shoulders.
Compensation and Benefits

We offer a competitive salary range of $75,000 - $85,000 per year, plus benefits including medical, dental, vision, 401(k), employee assistance program, and paid time off.

What We Offer

In this role, you will have the opportunity to join a dynamic and supportive environment where your expertise can shine, work in an office-based setting with frequent requirements to work at or attend scheduled events in an outdoor environment, and contribute to creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.



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