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Patient Access Coordinator

2 months ago

Seattle, Washington, United States Virginia Mason Franciscan Health Full time
About the Role

We are seeking a highly skilled Patient Access Specialist to join our team at Virginia Mason Franciscan Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support in a fast-paced environment.

Key Responsibilities
  • Represent Virginia Mason Franciscan Health during initial phone contact with patients, providing appointment scheduling, information, and operational support services.
  • Deliver a high level of customer service, consistent with our organization's mission, goals, and service standards.
  • Utilize scheduling parameters, insurance concepts, and patient registration software to efficiently schedule appointments and answer questions.
  • Handle emergent calls, demonstrate basic telephone skills, and excel in a team-based environment with a positive attitude.
Requirements
  • 6 months of experience in office, call center, customer service, or healthcare.
  • Excellent customer service, communication, and problem-solving skills.
  • Knowledge of scheduling parameters, insurance concepts, and patient registration software.
  • Ability to work in a team environment and maintain confidentiality.
What We Offer

At Virginia Mason Franciscan Health, we are dedicated to your professional and personal success. Our comprehensive compensation and benefits package includes health, dental, and vision insurance, FSA, matching retirement plans, paid vacation, adoption assistance, and more.

We are an equal opportunity/affirmative action employer and are committed to creating a diverse and inclusive work environment.