Automotive Customer Solutions Specialist

1 week ago


Pensacola, Florida, United States Allen Turner Hyundai Full time

About Allen Turner Hyundai

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Our dealership values our employees and provides a positive work environment that promotes teamwork, innovation, and excellence. We strive to deliver exceptional customer experiences and are committed to our community.

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Job Summary

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We are seeking an experienced service advisor to join our team. The successful candidate will provide exceptional customer service, manage service orders, and contribute to the overall success of our service department.

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Responsibilities

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  • Oversee service orders and ensure timely completion
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain customer happiness scores at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims
  • Train and supervise service department employees
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Requirements

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  • Previous experience at an automotive dealership preferred
  • Excellent customer service skills
  • Ability to manage others and prioritize tasks
  • Time management and organizational skills
  • Valid driver's license and clean driving record
  • Willingness to submit to pre-employment drug screen and background check


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