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Clinical Support Specialist

2 months ago

Lewiston, Maine, United States Central Maine Healthcare Full time

At Central Maine Healthcare, our dedicated team members are focused on delivering outstanding care and experiences for our community and for each other every day.

Central Maine Healthcare is looking for a Clinical Support Specialist to become part of our Neurology team.

A sign-on bonus of up to $5,000 is available*

This is a Full-Time, benefits-eligible position.

The role of the Clinical Support Specialist (CSS) is crucial as a member of the interdisciplinary healthcare team, providing direct patient assistance. The CSS performs essential administrative and patient care support tasks that aid the medical team in examining and treating patients, ensuring the clinic/office operates smoothly. The CSS offers clerical support under the guidance of the practice manager and assists clinically in delivering patient care in the medical practice under the supervision of the provider. The CSS collaborates with Practice Leadership in accordance with CMH department policies and procedures and operates within the guidelines set by the American Association of Medical Assistants. The CSS communicates effectively with the appropriate personnel (Provider, Clinical Coordinator, Team Leader, and/or Practice Manager) regarding changes in patient status and results of diagnostic tests.

Education and Experience:

Graduation from a Medical Assistant program is required. Must possess one (1) of the following credentials OR be eligible to obtain one (1) of the following credentials, based on the credentialing organization's eligibility requirements, within 90 days of hire:

- Certified Medical Assistant (CMA) – American Association of Medical Assistants

- Registered Medical Assistant (RMA) – American Medical Technologists

- Certified Clinical Medical Assistant (CCMA) – National Health Career Association

- Registered Medical Assistant (RMA) – The American Registry of Medical Assistants

Current American Heart Association Healthcare Provider BLS certification is required. High school diploma or GED is required. A minimum of one year of experience as a Medical Assistant in a clinical environment is preferred. Familiarity with PC and Electronic Medical Records is necessary.

Knowledge, Skills, and Abilities:

Ability to perform heavy lifting and transport patients using stretchers and wheelchairs may be required. Understanding of sterile techniques and special procedures relevant to the work performed. Knowledge of procedures and techniques involved in administering routine and specialized treatments to patients. Proficiency in medical terminology. Strong organizational and interpersonal communication skills. Ability to manage multiple tasks or activities simultaneously, provide quality patient service, prioritize effectively, and utilize critical thinking. Capable of communicating with patients in a supportive and tactful manner.

What It's Like Working At CMH:

We prioritize the growth and well-being of our team members. That’s why we emphasize work/life balance, community wellness initiatives, and offer tuition reimbursement or student loan repayment for ALL of our team members.

CMH provides a comprehensive benefits package that includes:

Generous Paid Time Off (PTO) program Medical plan with enhanced Tier 1 benefits available within the CMH system. Dental coverage Vision insurance Health Savings Account (HSA) Basic Life insurance at no cost Supplemental Life insurance options Long-term disability coverage 401(k) or 403(b) retirement savings plans Tuition assistance and student loan repayment support Family leave program for parental leaves Comprehensive Wellness Program

Living in Central Maine:

Outside of work, our team members enjoy the vast opportunities for recreation that Maine offers. Outdoor enthusiasts can partake in skiing, coastal boating, and hiking in state or national parks. Centrally located to several popular attractions, residents can easily embark on day trips to various destinations. Maine is a wonderful place to raise a family, with safe communities and excellent public and private schools.

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving a diverse population in central, western, and Midcoast Maine. CMH's hospital facilities include a network of hospitals and specialized care practices, ensuring high-quality clinical services across the region.