Centre Manager

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving business performance and leading high-performing teams? We're looking for a Centre Manager to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services.

As a Centre Manager, you will be responsible for leading a team of professionals to deliver outstanding customer service and drive sales growth. You will be the face of our business, ensuring that every customer interaction is positive and memorable. Your expertise will be essential in driving business performance, managing budgets, and developing strategies to achieve sales targets.

• Lead a high-performing team to deliver exceptional customer service and drive sales growth
• Manage budgets and develop strategies to achieve sales targets
• Develop and implement plans to improve customer satisfaction and loyalty
• Collaborate with colleagues to achieve business objectives and drive growth
• Ensure compliance with health and safety standards and company policies

We offer a competitive salary, uncapped bonus scheme, and a range of benefits, including:

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants, and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

To be successful in this role, you will need:

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI's
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.