Customer Service Veterinary Liaison

3 days ago


St Augustine, Florida, United States Veterinary Orthopedic Implants Inc Full time
About Us

Veterinary Orthopedic Implants Inc is a pioneering company in the field of veterinary orthopedics and surgical solutions. We have decades of expertise in advancing animal health and are committed to leading and transforming veterinary MedTech for many years to come.

Job Description:

The Customer Service Veterinary Liaison role is a key position in our organization, responsible for providing exceptional customer service to veterinarians and their staff. The estimated salary for this role is $50,000 - $65,000 per year, depending on experience.

Responsibilities:

  • Promote customer loyalty through high-quality interactions.
  • Provide accurate and valid information using the right methods/tools.
  • Handle complaints and provide solutions within the time limits.
  • Maintain customer records by updating account information.
  • Work independently with minimal supervision, planning, and organizing professional schedule to complete actions within established deadlines.

Requirements:

  • A minimum of two years of experience in a customer service position.
  • A minimum of one year of experience in the veterinary field.
  • Strong phone contact handling skills and active listening.
  • Customer-focused with strong client-facing and verbal/written communication skills.
  • Problem-solving and analysis along with the ability to maintain calm under pressure.
  • Ability to gain a thorough knowledge and understanding of company products offered.
  • Time management – intermediate to advanced troubleshooting/multi-tasking skills.


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