Housekeeping Supervisor

4 weeks ago


Orlando, Florida, United States Caribe Royale Full time
Job Title: Housekeeping Supervisor

Caribe Royale is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and presentation in all areas of the resort.

Key Responsibilities:
  • Inspect guest rooms and floors to ensure quality standards are met
  • Verify room status, determine discrepant rooms, and prioritize room cleaning
  • Conduct daily inspections of guest rooms and floors assigned to room attendants and house attendants
  • Notify Suite Attendant/House Attendant of any deficiencies found and return to correct when applicable
  • Assist Housekeeping management in managing daily activities
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office
  • Document and resolve issues with discrepant rooms with the Front Desk
  • Prepare, distribute, and communicate changes on assignment sheets/work boards
  • Handle guest complaints and react quickly, logging and notifying proper areas to service guests
  • Assist with and lead room attendant, turndown attendant, and house attendant with daily duties
  • Communicate concerns/opportunities to the next shift
  • Must be able to perform all Room Attendant and House Attendant duties
  • Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant
  • Train and coach Associates on expected standards of service and conduct
  • Report and follow up with engineering issues
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries
  • Perform any other reasonable duties as required by management
Requirements:
  • High school diploma or GED
  • At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent
  • Ability to communicate clearly with guests, Associates, and Housekeeping staff
  • Ability to handle a multitude of tasks in an ever-changing environment
  • Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
  • Able to work in a fast-paced environment
  • Must be physically fit in order to lift, pull and push items up to 50 pounds
  • Also requires standing/walking/reaching and bending throughout shift

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Housekeeping Supervisor looking for a new challenge, please submit your application today.


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