Housekeeping Supervisor
4 weeks ago
Caribe Royale is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and presentation in all areas of the resort.
Key Responsibilities:- Inspect guest rooms and floors to ensure quality standards are met
- Verify room status, determine discrepant rooms, and prioritize room cleaning
- Conduct daily inspections of guest rooms and floors assigned to room attendants and house attendants
- Notify Suite Attendant/House Attendant of any deficiencies found and return to correct when applicable
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare, distribute, and communicate changes on assignment sheets/work boards
- Handle guest complaints and react quickly, logging and notifying proper areas to service guests
- Assist with and lead room attendant, turndown attendant, and house attendant with daily duties
- Communicate concerns/opportunities to the next shift
- Must be able to perform all Room Attendant and House Attendant duties
- Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant
- Train and coach Associates on expected standards of service and conduct
- Report and follow up with engineering issues
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries
- Perform any other reasonable duties as required by management
- High school diploma or GED
- At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent
- Ability to communicate clearly with guests, Associates, and Housekeeping staff
- Ability to handle a multitude of tasks in an ever-changing environment
- Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
- Able to work in a fast-paced environment
- Must be physically fit in order to lift, pull and push items up to 50 pounds
- Also requires standing/walking/reaching and bending throughout shift
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Housekeeping Supervisor looking for a new challenge, please submit your application today.
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